Emotional Intelligence Principles

Quick reference

• 00:04 Hi, this is Ray Sheen, let's look at team interactions from another perspective.
• 00:08 And this time we'll start by considering the emotional intelligence principles.
• 00:13 Some of you may be asking, what is emotional intelligence?
• 00:16 Emotional intelligence is the term used for framework that analyzes personal and
• 00:21 team interactions based on emotions.
• 00:23 It's based upon a book by Dan Goleman that presents the model that's called emotional
• 00:27 intelligence.
• 00:28 This framework has become one of the dominant management frameworks used in
• 00:32 business today for analyzing and improving interpersonal and team performance.
• 00:37 Emotional intelligence represents the capability of an individual to recognize
• 00:42 when they're responding to a situation in an emotional manner and
• 00:46 the impact those emotions may have.
• 00:48 In addition, a person with good emotional intelligence skills can recognize when
• 00:52 others are responding to a situation in an emotional manner.
• 00:55 And the impact that that will have on their decision making.
• 00:59 Individuals with high levels of emotional intelligence can quickly tune into
• 01:03 the emotional aspects of the interactions.
• 01:06 And use this insight to guide the interaction process so
• 01:09 as to achieve their goals.
• 01:11 These goals may be organizational and project goals or may be personal goals.
• 01:15 Through their emotional intelligence, they can impact both
• 01:19 what people think about a situation and how they behave or react to the situation.
• 01:24 For example, when people are nervous and worried,
• 01:26 someone with high emotional intelligence will recognize that.
• 01:30 And provide a calming influence for the group if appropriate or
• 01:34 motivate that group to take immediate action if that is appropriate.
• 01:38 Emotional intelligence has been around for a number of years and
• 01:41 therefore there's several different flavors or variations.
• 01:45 I'll be discussing the basic version presented by Goleman.
• 01:48 But you may be familiar with some of the other variants.
• 01:51 A common approach for learning and
• 01:52 applying emotional intelligence principles is to take a survey that assesses
• 01:56 an individual's emotional intelligence strengths and weaknesses.
• 02:00 Giving you an Emotional Quotient or EQ score.
• 02:04 As I said, there are several variations of emotional intelligence.
• 02:07 But they all start from the same model.
• 02:10 In the model, every person has some level of competencies or
• 02:14 skills in each of five emotional intelligence domains.
• 02:17 The first of these domains or competencies is self awareness,
• 02:21 which is an understanding by an individual of how they personally
• 02:25 are responding to a situation.
• 02:27 It is a recognition that they may be angry, excited, worried, or whatever.
• 02:32 Then there is self regulation, which is the ability to control their emotions.
• 02:37 For instance, the individual can calm themselves when needed through
• 02:42 things like breathing control or focusing actions.
• 02:45 The next competency I want to discuss is motivation.
• 02:49 This is primarily concerned with self motivation.
• 02:52 The individual understands what triggers different responses they may have and
• 02:56 therefore takes ownership for how they react.
• 02:59 They choose whether to be positive and optimistic or just the opposite.
• 03:03 The next skill or competency is empathy, and unlike the previous ones we just
• 03:08 discussed, this competency is outwardly focused.
• 03:11 It is the ability to understand others and to be aware of their feelings and
• 03:15 their needs.
• 03:16 Individuals who are really good at this often anticipate the emotional response of
• 03:21 others to a situation.
• 03:22 And can help to influence the situation in order to guide the response of others.
• 03:27 The last domain is social skills.
• 03:29 This is a combination of both the internally focused and
• 03:32 externally focused skills.
• 03:33 It involves the interactions that impact emotions.
• 03:37 So it includes body language and tone of voice.
• 03:39 It includes the ability to read the situation and interact appropriately.
• 03:45 As you can see, these competencies create abilities to manage and
• 03:49 respond to both personal emotions and the emotions of others.
• 03:53 But I want to highlight most of these competencies are internally focused.
• 03:58 High emotional intelligence starts with understanding and managing yourself.
• 04:02 Let's look at a few of the abilities that someone with high EQ is likely to possess.
• 04:07 An obvious one is that they have the ability to perceive emotions.
• 04:10 They recognize when they're responding to a situation emotionally and
• 04:14 when others are doing the same.
• 04:16 But beyond perceiving emotions, they're able to use emotions to achieve a goal or
• 04:21 purpose.
• 04:22 They can use their emotions to focus their attention and to create and
• 04:26 sustain motivation.
• 04:28 A person with high EQ understands the emotions of those around them.
• 04:32 This can be very helpful when conducting conflict resolution on the team.
• 04:37 It can also be useful for
• 04:38 determining how best to interact with someone at any given moment within a day.
• 04:42 And finally, they know how to manage their emotions.
• 04:45 They can control their anger and their enthusiasm, they can also
• 04:49 create an emotional response in others in order to motivate or influence them.
• 04:54 When used well, this can inspire others to greatness.
• 04:57 However, it can also be used to manipulate others.
• 05:00 For that reason, a person with high EQ whereas devious or
• 05:04 evil intent can be very destructive on a project team.
• 05:07 All of us have emotions and they will impact our actions and reactions.
• 05:12 Emotional Intelligence gives us a framework to understand and
• 05:16 manage those emotions.

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