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About this lesson
We evaluate the importance of business writing and what will be covered in this course.
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Quick reference
Introduction to Business Writing Skills
Every business uses writing in some form. How well you write can make or break your chances of success in business.
Course Outline
Business Writing basics
This section shares some interesting and maybe surprising differences between verbal and written communication. Learn how we convey meaning every day without realizing it, and what that means when you try to convey that same thought in writing. Find out whether grammar and spelling are really important now, especially when most modern computer software programs have spellchecking features.
Business Writing Tools
Learn about the writing resources we commonly use in business like emails, letters, and messaging apps. What pitfalls should we avoid when using these tools?
Internal Communication
In this section, we will look at the structure and writing style of some specific documents we see around the office, such as memorandums, reports, and official letters.
External Communication
In this section, we will learn the correct way to communicate with clients, regulatory bodies, and wider audiences in writing. Lastly, we will discuss legal implications, privacy, and the way forward.
Login to download- 00:04 My name is Claudia Buckley.
- 00:06 I've been a technical and soft skills business instructor for over 15 years,
- 00:11 and I want to welcome you to this course on Business Writing Skills with GoSkills.
- 00:16 Why are business writing skills important?
- 00:19 Well, if you have customers, employees or coworkers, or if you hope to have
- 00:24 any of these, you'll be writing to them at some point in your relationship.
- 00:29 If you're communicating with anyone,
- 00:31 then there's also the potential to miscommunicate with them.
- 00:35 In this course, you'll learn how to say exactly what you want to say in writing in
- 00:40 a way that's appropriate and acceptable for each business setting.
- 00:44 First, we'll cover the Basics of Business Writing.
- 00:47 In that section, we'll share some interesting and
- 00:50 maybe surprising differences between verbal and written communication.
- 00:55 We'll talk about how we convey meaning every day without realizing it, and
- 00:59 what that means when you try to convey that same thought in writing.
- 01:04 We'll answer questions like, are grammar and
- 01:07 spelling really important now, especially when most modern computer
- 01:11 software programs have spell checking features?
- 01:15 In the Business Writing Tools section, we'll move on to talking about
- 01:19 the resources we commonly use in business, like emails, letters, and messaging apps.
- 01:24 And we'll work out what to do and what to avoid when using these tools.
- 01:29 Then we'll roll our sleeves up by looking at some specific documents we see around
- 01:34 the office, like memos, reports, and official letters.
- 01:37 That's the Internal Communication section.
- 01:41 We'll follow that up with External Communications to learn the right way to
- 01:46 communicate with clients, regulatory bodies, and wider audiences in writing.
- 01:51 And finally, we'll talk about legal implications and the way forward.
- 01:56 Throughout the course, we'll use real life examples and give you access to practice
- 02:01 exercises and downloadable templates that you can customize to suit your needs.
- 02:06 When we're done, you'll have the skills to write confidently in any business setting,
- 02:11 and you'll even be able to share a tip or two with others.
- 02:14 So, no further delay, we've got a lot to cover.
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