Conflict Styles and Emotional Intelligence

Quick reference

• 00:04 Welcome back, in this lesson, we'll explore different conflict styles and
• 00:08 the role of emotional intelligence in conflict resolution.
• 00:12 There are five primary conflict styles that people tend to
• 00:15 use when dealing with disagreements.
• 00:18 They are avoiding, they avoid conflict altogether usually by ignoring it or
• 00:23 stepping back from the situation.
• 00:25 Accommodating, this means prioritizing the needs and
• 00:30 concerns of others over your own in an attempt to maintain harmony.
• 00:35 Competing, pursuing your own interests at the expense of others.
• 00:40 Some people feel like they need to win an argument, and
• 00:44 that falls into this conflict style.
• 00:47 Compromising, finding a middle ground where both parties partially satisfy
• 00:52 their interests, usually, some kind of negotiation is involved here.
• 00:57 And collaborating, working together to find a solution
• 01:01 that addresses the needs and concerns of all parties involved.
• 01:06 Again, looking at this list,
• 01:07 there are times when I've had disagreements with co-workers, friends,
• 01:12 even family that absolutely fall into one of these categories.
• 01:16 So every situation tends to be different.
• 01:19 That's why it's essential to identify your own conflict style because it can
• 01:24 help you understand how you approach disagreements in general and
• 01:29 how you might need to adapt your approach to different situations.
• 01:33 But let's be clear, no conflict style is inherently right or wrong,
• 01:38 each style has its pros and cons, and can be appropriate in different circumstances.
• 01:44 This is where emotional intelligence comes in.
• 01:47 Emotional intelligence, also known as EQ, is the ability to understand,
• 01:53 manage, and effectively express one's emotions, and to empathize with others.
• 01:59 In conflict resolution, EQ plays a crucial role because it allows us
• 02:04 to better understand our own emotions and reactions to conflict.
• 02:09 To recognize and respond to the emotional needs of others, and
• 02:14 to communicate more effectively, even in emotionally charged situations.
• 02:21 Two key components of emotional intelligence that are particularly
• 02:25 relevant to conflict resolution are self-awareness and self-regulation.
• 02:30 Self-awareness is the ability to recognize and
• 02:34 understand our own emotions, triggers, and responses to conflict.
• 02:39 Whereas self-regulation is the ability to manage our emotions and
• 02:44 reactions and to respond constructively in conflict situations.
• 02:49 Another essential aspect of emotional intelligence is empathy,
• 02:54 the capacity to put ourselves in someone else's shoes and
• 02:58 understand their feelings and perspectives.
• 03:02 Developing empathy can help us gain a deeper understanding of
• 03:06 the underlying issues and emotions driving a conflict.
• 03:11 It can help us build rapport and trust with the other party, and
• 03:15 approach conflict resolution in a more collaborative and constructive manner.
• 03:20 In our next lesson, we'll dive into active listening and effective communication
• 03:24 techniques, which are essential components of successful conflict resolution.

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