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Overview
Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control.
In this course’s bite-sized lessons, you'll learn about:
- Self-awareness in the workplace
- Self-management techniques
- Enhancing social and cultural awareness
- Emotional intelligence in teamwork
- Relationship management skills
- Emotional intelligence in customer service
By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.
Summary
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Syllabus
Core Emotional Intelligence Skills Free Lesson
1
Introduction to Emotional Intelligence
2
Self-Awareness in the Workplace
3
Self-Management Techniques
4
Enhancing Social and Cultural Awareness
5
Relationship Management Skills
Applying Emotional Intelligence Free Lesson
1
Emotional Intelligence in Leadership
Emotional Intelligence can transform good leaders into great ones by enhancing their ability to inspire and drive their teams toward success.
2
Emotional Intelligence in Teamwork
It takes more than great skills for teams to be effective – how they understand and interact with each other is just as important. EI can lead to a more cohesive and productive team environment.
3
Emotional Intelligence in Customer Service
In this lesson, we explore how EI helps us understand and meet our customers' emotional needs, and how it improves our ability to handle difficult customer interactions.
