Wrap-up Meetings and Supercharge Your Listening

• 00:04 Saving the best tip for last, when it comes to listening in the workplace.
• 00:09 And that is to actually send a memo to the person speaking to you after they've
• 00:14 spoken.
• 00:15 Summarizing the briefing, the conversation the talk.
• 00:18 This is the ultimate,
• 00:20 test this is where your notes on good old fashioned paper come in handy.
• 00:24 You'll look at your notes,
• 00:26 you're going to summarize it in this brief of an email as possible.
• 00:30 Nobody wants an extra 50 page email to go through.
• 00:33 But summarizing, perhaps the top three points of the meeting,
• 00:37 the key concepts that you think the person was really trying to convey.
• 00:41 That you do, in fact, remember and understand and take away.
• 00:44 And then also summarizing exactly what you think
• 00:49 the person wants you to do and how you're going to do it.
• 00:55 Put that in writing.
• 00:57 It's going to help you, number one, if you know you're going to do it,
• 01:00 you'll be listening so much more actively throughout the meeting.
• 01:04 Number two, you'll be taking more detailed notes.
• 01:06 Number three, you'll be processing this information in a much more powerful way.
• 01:13 And number four, you're also covering your you know what.
• 01:17 Because if you put in the memo to your boss the meeting and
• 01:21 exactly what you're doing.
• 01:24 And the boss then comes back to you two weeks later and
• 01:28 say, why didn't you do x from that meeting I told you about.
• 01:31 You actually have an electronic paper trail summarizing the meeting and
• 01:36 what was most important.
• 01:37 And your boss's response back that, yeah, received it, got it.
• 01:42 So it is great in so many levels.
• 01:45 It's also frankly reminding your boss, your client, customer, what they said.
• 01:51 People are funny, and that people say all kinds of things.
• 01:54 And sometimes, not everyone, but sometimes a lot of people who are smart, nice,
• 01:59 good clients, good bosses, forget what they said.
• 02:03 They sometimes say contradictory things.
• 02:05 So, putting it down in text.
• 02:08 You've read it, you've sent it to them, they've read it.
• 02:12 Gives clarity for everyone.
• 02:14 Everyone knows where they stand.
• 02:17 You don't want to do this for every single conversation.
• 02:21 Your boss walks up to you in the refreshment room, the lunch room, and
• 02:26 says, hey, let's show up five minutes early to the meeting.
• 02:30 Today we're going to talk about x.
• 02:32 I wouldn't take the time to then write a whole memo to your boss.
• 02:35 In our conversation in the lunch room, you said.
• 02:38 That's going too far.
• 02:39 Again, you gotta use your judgment.
• 02:42 But when clients, customers, colleagues,
• 02:46 prospects say something that is of importance, that isn't just common sense.
• 02:51 Summarizing it, documenting it, emailing it to them,
• 02:55 just letting them know, hey, I listened to you, did I get it right?
• 03:01 Any feedback?
• 03:02 That is the icing on the cake.
• 03:04 If you do that, you will be not a good listener,
• 03:10 but a great listener.

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