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About this lesson
Preparing one-page summaries of important meetings and emailing them to teammates forces you to listen and focus on all the key points.
- 00:04 Saving the best tip for last, when it comes to listening in the workplace.
- 00:09 And that is to actually send a memo to the person speaking to you after they've
- 00:14 spoken.
- 00:15 Summarizing the briefing, the conversation the talk.
- 00:18 This is the ultimate,
- 00:20 test this is where your notes on good old fashioned paper come in handy.
- 00:24 You'll look at your notes,
- 00:26 you're going to summarize it in this brief of an email as possible.
- 00:30 Nobody wants an extra 50 page email to go through.
- 00:33 But summarizing, perhaps the top three points of the meeting,
- 00:37 the key concepts that you think the person was really trying to convey.
- 00:41 That you do, in fact, remember and understand and take away.
- 00:44 And then also summarizing exactly what you think
- 00:49 the person wants you to do and how you're going to do it.
- 00:55 Put that in writing.
- 00:57 It's going to help you, number one, if you know you're going to do it,
- 01:00 you'll be listening so much more actively throughout the meeting.
- 01:04 Number two, you'll be taking more detailed notes.
- 01:06 Number three, you'll be processing this information in a much more powerful way.
- 01:13 And number four, you're also covering your you know what.
- 01:17 Because if you put in the memo to your boss the meeting and
- 01:21 exactly what you're doing.
- 01:24 And the boss then comes back to you two weeks later and
- 01:28 say, why didn't you do x from that meeting I told you about.
- 01:31 You actually have an electronic paper trail summarizing the meeting and
- 01:36 what was most important.
- 01:37 And your boss's response back that, yeah, received it, got it.
- 01:42 So it is great in so many levels.
- 01:45 It's also frankly reminding your boss, your client, customer, what they said.
- 01:51 People are funny, and that people say all kinds of things.
- 01:54 And sometimes, not everyone, but sometimes a lot of people who are smart, nice,
- 01:59 good clients, good bosses, forget what they said.
- 02:03 They sometimes say contradictory things.
- 02:05 So, putting it down in text.
- 02:08 You've read it, you've sent it to them, they've read it.
- 02:12 Gives clarity for everyone.
- 02:14 Everyone knows where they stand.
- 02:17 You don't want to do this for every single conversation.
- 02:21 Your boss walks up to you in the refreshment room, the lunch room, and
- 02:26 says, hey, let's show up five minutes early to the meeting.
- 02:30 Today we're going to talk about x.
- 02:32 I wouldn't take the time to then write a whole memo to your boss.
- 02:35 In our conversation in the lunch room, you said.
- 02:38 That's going too far.
- 02:39 Again, you gotta use your judgment.
- 02:42 But when clients, customers, colleagues,
- 02:46 prospects say something that is of importance, that isn't just common sense.
- 02:51 Summarizing it, documenting it, emailing it to them,
- 02:55 just letting them know, hey, I listened to you, did I get it right?
- 03:01 Any feedback?
- 03:02 That is the icing on the cake.
- 03:04 If you do that, you will be not a good listener,
- 03:10 but a great listener.
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