Listening Skills

Use simple body language and verbal responses to show someone that you're paying attention and understand them.

Paying attention to body language and other non-verbal cues can help you better understand your colleagues and their needs.

If you really listen and empathize with your colleague, you can understand how they truly feel about what they are conveying to you.

Restating and paraphrasing what someone said is a helpful way to review and confirm what they've said.

Asking questions should be about gaining clarity and understanding, not trying to make yourself look smart.

Notetaking is an essential tool that complements good listening skills. However, using a phone to take notes might send an unintended message.

Asking colleagues for clarification is a helpful way to confirm important details while also demonstrating listening skills and building trust.

Preparing one-page summaries of important meetings and emailing them to teammates forces you to listen and focus on all the key points. 

Have you been listening? Here's a quick recap of the tools you'll want to employ in the workplace as a great listener.