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Create a question that allows respondents to rank the answers.

Quick reference

Add a Ranking Scale Question

Add a ranking scale question to the form. 

When to use

We use a ranking scale question whenever we need respondents to rank answers, e.g. from best to worst. 

Instructions

Add a Ranking Question

  • Click Add New. 
  • Click the drop-down arrow to reveal more question types. 
  • Click Ranking. 
  • Type the question. 
  • Add a Subtitle. 
  • Click in Option 1 and add the first answer. 
  • Click in Option 2 and add the second answer. 
  • Click in Option 3 and add the third answer. 
  • Click Add option to add more answers. 

Preview and Rank

Ranking questions mean customers can move and reorder the answers to rank their preferences from most important to least important. 

  • Click Preview. 
  • Hover the mouse over any of the options 
  • Use the Move up and Move down buttons to rank the answers. 

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  • 00:04 A popular question type that you'll see on many forms is a ranking question.
  • 00:09 And with a ranking question,
  • 00:11 we're asking our customers to rank certain items in order of importance to them.
  • 00:18 So let's add a ranking question into our survey.
  • 00:22 So if we scroll down to the bottom, notice we can't see ranking just here,
  • 00:26 and that's because it's hidden underneath that dropdown menu.
  • 00:30 So let's choose Ranking and now we can add in our question.
  • 00:34 So maybe I want our customers to rank what's most important to them when they're
  • 00:39 buying a candle.
  • 00:40 Now, in this instance, I am going to add a subtitle.
  • 00:44 Notice, right underneath we have Enter a subtitle, and
  • 00:50 I'm going to say, Please rank most important to least important.
  • 00:57 So maybe the first characteristic is Price.
  • 01:01 Many people make their purchases based on price.
  • 01:04 Option two, we're going to have Packaging.
  • 01:08 Option three, we're going to have Smell.
  • 01:14 Let's add another option, and let's add a final option Intensity.
  • 01:20 Now, if we click the three dots at the bottom,
  • 01:22 let's take a look at what options we have.
  • 01:24 Well, we can choose to shuffle options or we can add branching.
  • 01:27 Now, I'm not too concerned about shuffling these options when people load up
  • 01:31 the form, and we're going to talk about branching later.
  • 01:34 Now, with a rank type question, people can move these answers around
  • 01:38 depending on what they find the most important to least important.
  • 01:43 So, if we click away just to set that question, let's go into preview mode and
  • 01:48 take a look at what the user sees.
  • 01:51 So I'm going to preview on the computer first of all,
  • 01:53 let's scroll down to this question.
  • 01:55 And what you'll notice is that when they get to this question if they hover over
  • 02:00 any of the options Notice on the right-hand side they have move up and
  • 02:04 move down buttons.
  • 02:06 So, this is going to enable them to move these options around and
  • 02:10 rank them effectively.
  • 02:12 So, they could maybe say that smell is the most important,
  • 02:15 that needs to go at the top.
  • 02:17 And notice as I'm doing that it's showing me which one I'm moving by highlighting
  • 02:22 it in dark green so I don't get confused.
  • 02:25 Also notice, it's numbering them as I'm doing this, so
  • 02:29 maybe packaging is the next one, maybe Longevity, Price, and then iItensity.
  • 02:35 And then they would simply click on the Submit button.
  • 02:38 Let's take a look at it on mobile.
  • 02:39 If we scroll down,
  • 02:40 we have a similar thing just here we have those buttons to move up or move down.
  • 02:46 So that's how simple it is to add a ranking question to a survey.

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