Focus video player for keyboard shortcuts
Auto
  • HD
  • 720p
  • 540p
  • 360p
1.00x
  • 0.50x
  • 0.75x
  • 1.00x
  • 1.25x
  • 1.50x
  • 1.75x
  • 2.00x
cc

We hope you enjoyed this lesson.

Get the Microsoft Forms course for more great video tutorials.

Start free trial

Cool lesson, huh? Share it with your friends

About this lesson

Create a Likert scale question and add it to the survey. 

Exercise files

Download this lesson’s related exercise files.

Create a Likert Scale Question
53 KB Create a Likert Scale Question - Solution
186.8 KB

Quick reference

Create a Likert Scale Question

Create a Likert Scale question and add it to the survey. 

When to use

We use a Likert scale when we want to add a series of statements to a form and have the respondee select an option that falls within a scale e.g. from Excellent to Poor. 

Instructions

A Likert scale question is commonly used in performance reviews. The respondee will be posed a question or a statement and asked to select a response. Some scales commonly used in Likert scale questions include:

  1. Highly Satisfied, Satisfied, Neutral, Dissatisfied, Highly Unsatisfied - e.g. "How satisfied are you with..."
  2. Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree - e.g. "How much do you agree or disagree with the following statement..."
  3. Extremely Likely, Likely, Neither Likely nor Unlikely, Unlikely, Extremely Unlikely - e.g. "How likely is it that you would..."

Add a Likert Question

  • Click Add New. 
  • Click the drop-down arrow to open up more options and choose Likert.
  • Type a question. 

  • Add a Subtitle for context (optional). 
  • Click in Option 1 and define your scale e.g. 'Strongly Agree'.
  • Click in Option 2 and type 'Agree'.
  • Click in Option 3 and type 'Neutral'. 
  • Click in Option 4 and type 'Disagree'. 
  • Click in Option 5 and type 'Strongly Disagree'. 

Now we can add in our statements. 

  • Click in Statement 1 and type the first statement. 
  • Click in Statement 2 and type the second statement. 
  • Click Add statement to add more.

Preview the Form

  • Click the Preview button to preview the form. 
Login to download
  • 00:04 In this lesson, we're going to take a look at how we can add in a Likert question.
  • 00:09 Now, you might be wondering what exactly is a Likert question?
  • 00:12 If you've ever had a review at work,
  • 00:15 you've probably used the Likert scale before.
  • 00:18 And a Likert scale is where you're given a question and then you're asked to
  • 00:23 select highly satisfied, satisfied, okay, not satisfied, so on and so forth.
  • 00:29 That is a Likert scale, and we can add those into our customer survey.
  • 00:35 So let's scroll down, and
  • 00:37 Likert scale is underneath the More question types dropdown.
  • 00:42 We're going to choose Likert.
  • 00:44 So now, we can add in our question, how would you rate your online and
  • 00:48 check out experience with Happy Flame?
  • 00:51 So we're trying to get some customer feedback about the customer journey.
  • 00:56 Is it easy?
  • 00:57 What works?
  • 00:58 What doesn't work?
  • 00:59 Now, notice here we can add a subtitle.
  • 01:03 Again, that's if you want to give a little bit more information about the context of
  • 01:06 this question.
  • 01:07 We're not going to add one in for the time being.
  • 01:09 But also notice, again, we have a bit of AI at play here.
  • 01:13 So it's giving me some options that I could possibly add into this Likert scale.
  • 01:18 Now, in this case, we're not going to use those, we're going to define our own.
  • 01:22 So Option 1, we're going to say Strongly Agree.
  • 01:28 Option 2, we're going to say Agree.
  • 01:32 Option 3 is going to be Neutral.
  • 01:35 Option 4, Disagree.
  • 01:40 And finally, Option 5, Strongly Disagree.
  • 01:45 So now we can add in our statements.
  • 01:48 So let's say the website was easy to navigate.
  • 01:55 And I'm going to add in three more statements in the same way.
  • 01:59 So now, we have our statements and we have our scale.
  • 02:03 Let's click on the Preview button to preview the form.
  • 02:07 And we can now go in and
  • 02:08 make our selections depending on how we felt the purchasing process went.
  • 02:13 And it's worth noting that if we jump to the Mobile view,
  • 02:16 this is what a Likert scale question looks like.
  • 02:19 Now, in general, the Likert scale is wider than the actual mobile phone screen, so
  • 02:23 we do have a horizontal scroll bar at the bottom, so we can scroll across and
  • 02:27 still make our selections.
  • 02:29 So that is how a Likert scale question works when you're using Microsoft Forms.

Lesson notes are only available for subscribers.

Gift this course