Locked lesson.
About this lesson
Quick reference
Email Do's and Don'ts
These email correspondence tips are good reminders of online professionalism.
When to use
Every time you are drafting an email, especially in a corporate environment.
Instructions
DO Use proper punctuation and grammar when corresponding in a professional environment
DO use spellcheck: click “Review” ribbon, “Spelling and Grammar”
Don’t abbreviate your words like texting, b4 u go thr, btw u have a job 2 do
Don’t TYPE IN ALL CAPS (it appears you are yelling!)
DO consider that others will not ‘hear’ the tone of your words (humor and sarcasm) and might
misunderstand your intent.
Don’t Use foul language, it makes a terrible impression of your professionalism
DO keep your emails short and to the point.
Big paragraphs give you more time to say something wrong or be misunderstood.
Don’t send personal or private correspondence within a corporate environment.
Everything you put in writing will be kept forever on a computer server somewhere.
Don’t fill in the To line until you’ve had plenty of time to think and re-think the message.
Sometimes, just pick up the phone and talk to the other person.
- 00:05 We're going to quickly review the email do's and
- 00:08 don'ts of proper email etiquette, just some recommended tips.
- 00:13 Before I do that, I just want you to know I'm drafting a brand new email, but
- 00:16 the ribbon has taken up a lot of room on my screen and
- 00:19 I can't see as much of my text.
- 00:20 So I'm going to float my mouse up on the message ribbon itself and
- 00:24 double click to collapse the ribbon.
- 00:26 There, I just got another inch and a half of room.
- 00:29 All right, let's go ahead and review these.
- 00:31 Do use proper punctuation and
- 00:33 grammar when corresponding in a professional environment.
- 00:36 It's really important.
- 00:38 It always looks good, looks professional, it's high end.
- 00:42 The next one, do use spell check.
- 00:44 So you can click on the Review ribbon, and on the far left hand side is Spelling and
- 00:48 Grammar.
- 00:49 When we click that, it pops open and
- 00:51 it's giving me three suggestions of grammar that it would like me to fix.
- 00:55 It's probably just periods at the end of the sentences.
- 00:59 Don't abbreviate your words like when you are texting on your phone,
- 01:03 before you go there, by the way, you have a job to do.
- 01:07 So let's not use that in emails.
- 01:10 It is okay if it's just a personal email to your friends and family, but
- 01:14 on a professional level, try to spell out the words.
- 01:17 Don't type in all caps, it appears like you're yelling.
- 01:19 My gosh, people still do this.
- 01:21 I don't know why.
- 01:22 Please use proper capitalization.
- 01:27 Do consider that others will not hear the tone of your words.
- 01:30 After all, they are reading the email.
- 01:31 They can't hear you having fun with humor and sarcasm.
- 01:35 Try just to be very to the point and direct and serious in your emails.
- 01:40 Don't ever use foul language.
- 01:42 It makes a terrible impression on your professionalism.
- 01:44 Don't ever do that.
- 01:46 Do keep your email short and to the point.
- 01:48 You see a big paragraph, it's just giving more time to say something wrong or
- 01:51 being misunderstood.
- 01:53 So if I'm writing the email and it's getting lengthy, I will reread it three
- 01:57 times to trim out a word here, a word there, restructure a sentence.
- 02:01 Try to keep them short.
- 02:03 Don't send personal or
- 02:04 private correspondence within a corporate environment.
- 02:06 Everything you put in writing is kept forever on a computer server somewhere and
- 02:10 you don't want that coming back to haunt you later on.
- 02:13 Make sure your personal correspondence is on your personal, private computer and
- 02:18 your professional is on your work computer.
- 02:22 If I'm typing a long email and it's taking me a little bit to figure out what I
- 02:26 want to say or maybe it's a touchy subject, I don't want the email to
- 02:30 actually get sent with an accidental click of the send button.
- 02:34 So the way to prevent that is never fill out the ti line or
- 02:36 the CC line till you're absolutely done, you've read it.
- 02:40 It'll stay in your draft folder until you're surely done.
- 02:43 So I just want to give you that tip, don't fill in the to and the CC line.
- 02:47 It will not accidentally send until you are all done writing the email.
- 02:52 Okay, that's it for that, we reviewed the proper etiquette tips and tricks.
- 02:56 So let's go ahead and get started with the email section.
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