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About this lesson
Doing preparation before an important call will allow you to address important points and take notes effectively.
- 00:04 In addition to planning your environment in advance before important phone calls,
- 00:09 conference calls, video conferences,
- 00:11 it's important to plan everything else you might need.
- 00:15 Because your client, your customer, or your boss might be highly impatient.
- 00:19 They don't want to wait for you to go through a whole bunch of files or
- 00:23 have to dig out something or get up and go to a file cabinet somewhere,
- 00:27 they want it right now.
- 00:29 So, if you get any papers or documents you're going to be referring to,
- 00:33 during the phone call, the conference call, or the Skype,
- 00:36 have it all laid out on your desk.
- 00:38 Additionally, there's nothing like a good old fashion pad and
- 00:44 pen for taking notes during these calls.
- 00:47 And so you think well TJ old guy, look at that gray hair, nobody uses pad and
- 00:52 pen anymore, I'll just type.
- 00:54 Here's the problem with typing, when people hear you typing, it's distracting.
- 01:00 And there's a part of them wondering, what's this person typing?
- 01:03 Are they doing other business while they're talking to me?
- 01:07 Are they chatting with friends on Facebook?
- 01:11 Are they texting friends saying you can't believe this idiot I'm talking to you on
- 01:14 the phone now.
- 01:15 It's just distracting.
- 01:18 This way whether you have a headset or you're having to hold a phone,
- 01:23 you've got one free hand, a pen, paper or pencil and take detailed notes.
- 01:28 Anything else you need, if you're going to be showing slides through
- 01:34 any form of a screen sharing using Zoom, Skype, have everything ready.
- 01:40 Respect the time of the people you're speaking to in business.
- 01:43 It doesn't matter if it's a co worker, someone junior to you in another office.
- 01:48 Respect their time, they will respect you and
- 01:53 it's going to ultimately benefit, as far as boosting your own reputation.
- 02:00 So plan, get everything you need all together in advance of the call.
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