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Overview
Leading a team and managing projects can be highly rewarding, but let’s face it–these roles can also ask you to navigate challenging situations, like sharing difficult feedback with those you work with regularly. According to communication expert and course instructor TJ Walker, criticism should be objective, supportive, and provide specific directions for your team, leading to a more productive and satisfying work environment.
In just 6 short lessons, you'll learn how to:
- Use praise as a way to introduce criticism.
- Provide focused advice that delivers specific direction.
- Increase your own credibility as a leader.
- Empower your colleagues to conquer challenging tasks.
- Deliver your critique effectively through practice.
This bite-sized course will help you start your journey toward becoming a better leader and project manager. Gain confidence, earn the trust of your colleagues, and foster important relationships by learning the essential steps to effectively delivering criticism.
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Summary
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Syllabus
Deliver Effective Criticism
1
Start with Praise to Open Ears and the Heart
A helpful way to open up someone to constructive criticism is to begin by pointing out what they are doing well.
2
Increase Your Credibility By Paying Attention
Being a helpful guide to colleagues means paying attention to all that they do, not just one or two obvious problem areas.
3
Isolate Exactly What is Wrong
Helpful guidance is focused and specific, so provide your criticism with directions and pinpoint where your colleague can begin to make changes.
4
Give Highly Specific Advice to Generate Improvement
Don't generalize when providing feedback; showing a colleague the first step to improvement allows them to find their own way.
5
End with Positive Context
It's not always easy to hear criticism, but when you share all the benefits that can come with change, a new direction can be welcome.
6
Ensure Your Criticism is Effective
Helping someone with vital pieces of feedback can benefit their performance as well as their relationship with you and others.
