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About this lesson
The most successful salespeople always follow up. In this video you will discover the strategies to follow up with prospects via email.
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Quick reference
Email Follow Up
Whether you close the sale or you don’t, you still need to follow up. You can follow up through a phone call, email or direct mail.
When to use
As a sales person, you always need to follow up with the client. If you tried by phone and didn’t reach the client, follow up with an email.
Instructions
You can also follow up with email. If you had a failed attempt at reaching the prospect on the phone, always follow up with an email.
In the email follow up when you didn’t make the sale, you want to do the same things you do on the phone.
- Re-associate the client with their challenge, problem and pain.
- Re-associate the client with your solution and your future pace.
- Specify a time when you will be following up next (by phone, email, text).
- 00:04 In this video, we're gonna continue with step eight, the follow up.
- 00:09 So in the last videos we talked about the phone follow up, which I love.
- 00:12 But now we also have email follow up, okay?
- 00:16 So if you had a failed attempt at reaching the prospect on the phone,
- 00:20 always follow up with an email.
- 00:23 Okay, cuz some people would prefer to communicate with email or
- 00:26 some people are just busy.
- 00:27 A lot of people don't even pick up the phone anymore, do they?
- 00:29 They don't even check their messages, okay?
- 00:32 So send them an email.
- 00:34 So, in that email, you wanna do the same things you would do on the phone.
- 00:37 The first thing, re-associate the prospect with their challenge,
- 00:42 with their problem, with that pain.
- 00:46 Because if they don't have that problem, challenge, or
- 00:48 pain, they are never gonna buy anything from you.
- 00:52 So you have to remind them what that is and re-associate them with that pain.
- 00:56 Next, re-associate the prospect with your solution and your future pace, okay?
- 01:04 What it's gonna be like once they're using your product?
- 01:06 And then you're gonna specify a time when you'll be following up next by
- 01:11 either phone or sending them another email, or even text nowadays, right?
- 01:15 Okay, so this is what this might look like.
- 01:17 So if you send an email to a prospect that's going to buy a car from you, okay?
- 01:23 So re-associate them with the pain.
- 01:25 Listen, you told me that your car right now is just not big enough.
- 01:29 And you're worried that it's not safe.
- 01:31 Okay, so now you're gonna re-associate the prospect with your solution.
- 01:35 So we've got this other car that has more than enough room for you guys, right?
- 01:39 It's bigger and it's more reliable.
- 01:42 It's safe, it's got this safety rating.
- 01:45 It's got ABS brakes.
- 01:47 Okay, so you re-associate them with the solution.
- 01:50 And then future pace.
- 01:51 You told me that you're gonna be doing a lot of road trips this summer, so
- 01:54 this is gonna be perfect for you and your family.
- 01:57 I'm going to follow up again with you tomorrow,
- 01:59 I'll give you a call between 1 and 3 PM.
- 02:03 Boom, that's being professional.
- 02:06 That's re-associating somebody with their pain, their solution,
- 02:10 your future pace, and you're telling them, hey, I'm here for you.
- 02:13 I'm gonna call you again tomorrow, okay?
- 02:17 Excellent.
- 02:17 And you will get more sales.
- 02:19 When you're doing this consistently, your numbers are gonna continue to go up.
- 02:23 Your paycheck's gonna continue to go up.
- 02:25 Your referrals are gonna continue to go up.
- 02:27 And people are going to start to look to you as the professional and
- 02:31 the expert that you are.
- 02:33 I'll see you in the next video.
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