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About this lesson
“Snail mail” is a very underutilized yet effective way to follow up and convert sales. In this video you will discover how to follow up with clients and prospects via mail.
Exercise files
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Quick reference
Mail Follow Up
Whether you close the sale or you don’t, you still need to follow up. You can follow up through a phone call, email or direct mail.
When to use
As a sales person, you always need to follow up with the client. If you tried by phone and didn’t reach the client, sent an email follow up and still didn’t hear anything, try sending direct mail.
Instructions
If you had a failed attempt at reaching the prospect on the phone and through email, always follow up with direct mail or snail mail. Even if you reach the client through phone and email, still send out a hand written thank you card. Not many people do this anymore, so it will make you really stand out.
You can send the thank you mail if they bought your product or even if they didn’t buy your product.
In the mail follow up, you want to do the following:
- Handwrite a thank you card to the client, thanking them for the appointment or the sale.
- Specify next steps.
- Ask the client for referrals
- 00:04 Congratulations, you made it to the last video.
- 00:08 We're continuing with step eight, the follow-up.
- 00:11 Now, the final piece of the follow-up,
- 00:13 this is the icing on the cake, this can make the difference in your business.
- 00:18 It's the mail follow-up, or the snail mail follow-up, why is that so important?
- 00:24 Remember when you were young and
- 00:26 you used to get those cards from your grandparents during Christmas,
- 00:30 or your birthday, or whatever holiday it was, do you remember those?
- 00:34 And you'd open them up and there might be money in there and you're looking for
- 00:37 it, right?
- 00:38 It's that same feeling when you hand write a note to somebody and
- 00:44 thank them for their business.
- 00:46 Okay, thank them for their business, even if they didn't buy from you.
- 00:49 Thank them for coming in, thank them for their appointment.
- 00:52 I can't tell you how they feel when they get those.
- 00:56 Sometimes I'll send those out and people will just call me and tell me thank you so
- 00:59 much, I got your beautiful card.
- 01:00 It's just a little thank you note, where I just personally wrote thank you, okay.
- 01:04 People love that, it goes so far, it goes a long way.
- 01:08 You can even put a couple business cards in there, you can ask for
- 01:11 referrals in there, which is great, right?
- 01:13 Who else do you know that could benefit from my services,
- 01:17 I promise to take great care of them, it can be a little p.s in there, right?
- 01:22 And if they haven't bought yet, you wanna specify the next steps, okay.
- 01:28 Hey, I'm gonna call you next week so we can solidify that next appointment, so
- 01:32 we can schedule the time when I'm gonna come talk to your committee, so
- 01:35 we can schedule that appointment with your boss, okay.
- 01:38 So you're handling some business things in here that are moving your sale forward.
- 01:44 But the bold print is to hand write a thank you card to the prospect,
- 01:49 thanking them for their business, thanking them for their appointment, okay.
- 01:53 So if you haven't gotten the sale yet, that's okay, send it to them as well.
- 01:57 Cuz that could be that one piece, they're just wondering hey,
- 02:00 do I really have a connection with this person, are they really professional?
- 02:04 That could be the one thing that's holding them on the fence, and
- 02:07 they get this from you, that could make all the difference in the world.
- 02:11 And it's not a space where a lot of people are playing right, so
- 02:15 what do they get in the mail?
- 02:16 They get bills, they get solicitations, they get the junk mail,
- 02:20 that stuff goes straight to the trash.
- 02:22 If you hand write it, or you have your assistant hand write it,
- 02:25 addressed to them, you put your name with the hand writing.
- 02:29 When they get that thank you card, it's that kind of shape and
- 02:32 it's addressed to them, they're gonna feel good, okay.
- 02:36 And what's so great about this is that's where a lot of your referrals
- 02:39 will come from as well, okay.
- 02:41 So let's recap the final step, the final follow-up, the mail follow-up, snail mail.
- 02:47 Hand write a thank you card to the prospect thanking them for
- 02:50 an appointment, okay.
- 02:52 You can also specify the next steps in there, I'm going to call you next,
- 02:56 I'll send you an email, let's get this on the books for our next appointment.
- 03:01 Okay, and then ask the prospect for referrals, get yourself in the habit
- 03:06 of your follow-up, on your emails, your phone calls, you're sending mail to them,
- 03:12 ask for the referrals, if you don't ask you won't always receive.
- 03:16 Okay, if you're getting ten referrals a year right now, if you start asking
- 03:20 everybody you can triple that number, quadruple that number like that.
- 03:24 Okay, so you guys got this, congratulations!
- 03:29 You made it through the whole course, if there's other videos you wanna see again
- 03:32 go back, watch those videos, and start practicing.
- 03:36 That's what this is all about, practice, implement, don't take my word for it,
- 03:40 get out there, try it.
- 03:42 This stuff works, you will see amazing results with consistency.
- 03:48 Consistently building these habits, putting these tools,
- 03:50 these strategies into place.
- 03:52 You're gonna watch your paycheck go up,
- 03:54 you're gonna watch your revenues go up, and you're going to enjoy doing it.
- 03:59 I'm David Brownlee, congratulations, great job, and
- 04:02 we'll see you in the next program.
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