Reward

Quick reference

• 00:04 In this video, we're gonna look at the opposite of fearing consequence.
• 00:09 This video we're gonna talk about reward.
• 00:12 Reward.
• 00:13 Reward is so big.
• 00:14 Because now we are talking about rewarding the behavior you want to get more of
• 00:19 because when you do that, you'll get more of that behavior.
• 00:23 So if somebody wants to be a leader, hey, you're gonna get promotion.
• 00:28 You're gonna get your own department.
• 00:29 If somebody is motivated by environment, you're gonna get that corner office.
• 00:35 If somebody is inspired by money, hey,
• 00:38 if you achieve this goal, you're gonna get a pay raise.
• 00:42 So now we're talking about reward.
• 00:44 And the second thing you wanna do is you want to see that compelling future.
• 00:50 Because as leaders it's our job to paint that picture of what is possible.
• 00:57 Enterprise is such a great company.
• 01:00 And they base everything that they do on customer service and
• 01:03 customer satisfaction.
• 01:05 So if you work in Enterprise,
• 01:07 every month t hey have an incentive dinner for the top performers.
• 01:12 So if you're one of the top performers, you're really hitting those numbers,
• 01:15 you're taking care of those customers, you're getting good reviews.
• 01:17 Now, you can participate in this incentive dinner.
• 01:21 So that's the reward okay, and third, and this is very important.
• 01:28 As leaders it's our job to do what we call in psychology, to future pace the team or
• 01:34 team members, and ask them, hey, what would it be like, when we achieve X goal.
• 01:40 What does that do?
• 01:41 What is does is it takes their focus and now they start projecting themselves into
• 01:46 the future of what it's going to be like once we achieve this goal.
• 01:50 So now they're thinking about it and how great it will be.
• 01:54 So this could be a president's club reward incentive trip.
• 01:57 So when I owned my special events company, we would do a lot of corporate events.
• 02:01 And a lot of the corporate events that we did, were these President's Club,
• 02:04 they call them, or incentive programs.
• 02:06 We'd go to great places like Hawaii, or St. Thomas, or somewhere.
• 02:11 And the company would pay for them to be able to go there.
• 02:15 And this is on the bigger scale of incentives.
• 02:17 But they get to jet ski, we'll bring in name acts or comedians, and
• 02:21 we'll get entertainment and their golfing.
• 02:23 And at the same time they're learning, they're doing business meetings and stuff,
• 02:26 and getting new product information.
• 02:29 But these are incentives.
• 02:30 This is something that they can look forward to.
• 02:32 Hey, if I hit my numbers, I'll get to go to this thing, that's the reward.
• 02:38 And you can do that on a big scale or a small scale.
• 02:40 Something as easy as an wards dinner, or employee of the month.
• 02:46 Or to something bigger like a president's club.
• 02:49 So you let those people that you're talking to tell you what leverage to use.
• 02:56 So ask them, what will it be like when you get to lead the department and have them
• 03:01 looking up to you, your department looking up to you and be able to guide them?
• 03:05 And they'll tell you, it'll be great because of X, Y, and Z.
• 03:08 And again, you're taking that language and using it to motivate them, and
• 03:13 this is that reward.
• 03:15 So this is the reward.
• 03:16 Hey, when we do this, this is the reward.
• 03:19 Pretty simple.
• 03:20 Simple concept but very, very important.
• 03:23 And a lot of times, with everything we're doing as leaders, we skip this step.
• 03:27 And if this is what our team needs, this is what we have to provide.
• 03:31 Do a quick recap.
• 03:32 First of all, you wanna reward the behavior you want to get more of and
• 03:36 you'll get it.
• 03:38 Whether it's getting the promotion, heading up the department,
• 03:41 getting that corner office, getting that pay raise.
• 03:44 It's our job as leaders to paint what we call a compelling future.
• 03:49 What's it going to be like when and we future pace them.
• 03:54 We future paste them so they can see that future.
• 03:58 And when they get that positive leverage let them tell us,
• 04:01 hey, what will it be like when you get to leave that department?
• 04:04 And they'll tell you.
• 04:07 Good stuff.
• 04:08 You got this.
• 04:09 We'll see you in the next video.

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