Team Support

Quick reference

• 00:04 In this video, we're going to talk about team support.
• 00:08 How do you support your team?
• 00:10 Because as leaders, it's so important for us to give that support to our team and
• 00:15 other team members to support each other.
• 00:17 So the first way is emotionally.
• 00:20 Have you ever had a time when you were down or in trouble and
• 00:24 your team helped you through?
• 00:27 I share personal story with you, I love to travel,
• 00:29 I love to see new cultures and learn new things about history and
• 00:35 all these different things of different places.
• 00:36 I love it, it's one of my passions and
• 00:39 I had the privilege years ago to go to a place called Machu Picchu in Peru.
• 00:43 And this was this lost city for
• 00:45 a number of years until somebody stumbled across it.
• 00:48 And it's absolutely amazing.
• 00:50 And I've gotta tell you when when I go, I like to go, right.
• 00:54 So I did a four day trek through the Andes absolutely beautiful.
• 00:59 But I'll tell you, I was at the highest point almost 14,000 feet.
• 01:01 And the way I had planned this trip, I also took a trip to the Amazon.
• 01:08 Now there I was below sea level and when you go from below sea level to where I
• 01:13 started my trek about 9,000 feet or so, you've gotta acclimate.
• 01:17 You take a few days so that your body gets used to the altitude.
• 01:21 But me, I'm like hey, I'm an athlete.
• 01:23 I've got these pills from my travel doctor that are gonna take care of my altitude
• 01:26 sickness if I get it, no worries.
• 01:28 So the very next day, I take off on my trek after being in the Amazon okay?
• 01:34 So this was kind of crazy.
• 01:35 So of course, I get altitude sickness.
• 01:38 I'm taking the pills, it's not really working I'm feeling pretty weak.
• 01:42 I've got shortness of breath.
• 01:43 I've got stomach pains.
• 01:45 So what happened was, we were with a team
• 01:48 of not only other people who were hiking with us but also the porters.
• 01:52 Now the porters, they help carry things for our tents and our cooking and
• 01:57 all types of things.
• 01:59 And they're local people from that area of the world, right.
• 02:03 And so they're used to living in that climate.
• 02:05 In fact, their hearts are a little bit bigger and
• 02:08 their lungs are a little bit bigger too.
• 02:10 And have more lung capacity.
• 02:12 So that they can breathe that thin air and they do really well.
• 02:15 And what ended up happening was they helped carry my pack, right?
• 02:19 So I had just come out of full ACL knee reconstruction surgery as well, right?
• 02:24 So I'm walking with my walking stick and
• 02:26 these guys on this team, on my team, helped me carry my pack and
• 02:30 get through those four days to the trek and get to Manchu Picchu safely okay.
• 02:35 So think about a time when hey, you really needed your team support.
• 02:40 That's what you wanna create.
• 02:42 That's what you wanna create in your organization, okay?
• 02:45 Now, next you wanna support your team with resources.
• 02:49 I love this conversation.
• 02:51 There's never enough resources is there?
• 02:54 Typically no, right?
• 02:56 What kind of resource are we talking about?
• 02:58 We're talking about people.
• 03:00 We're talking about money.
• 03:02 We're talking about time.
• 03:04 So you wanna support your team with whatever resources you can.
• 03:08 Okay, and you wanna do contributing actions as well as a leader.
• 03:12 And you want your team members to learn from you and lead by example,
• 03:16 that exemplary leadership, right?
• 03:19 So even if it's not your job,
• 03:20 support your team to get things done that move your team towards its goal, right?
• 03:25 This is crucial, so you have everybody picking up the slack, right?
• 03:30 You see it in restaurants as a very simple example, when the wait staff is
• 03:34 really busy and your waiter in particular may be serving a number of people.
• 03:40 If there's another waiter or waitress that's around,
• 03:42 another server, they can grab the food and
• 03:45 run it out to you while that other person is waiting on somebody else, okay.
• 03:49 So that's a very simple example of somebody picking up the slack to
• 03:54 help reach a common outcome okay, or a common goal.
• 03:58 Now, I was in Palm Springs recently with my family and we went to this hotel,
• 04:05 it's a great hotel and they actually had a luau over the weekend.
• 04:09 And it was kinda windy that weekend and
• 04:11 what end up happening was a lot of the luau things, the plates and cups and
• 04:15 everything blew into this beautiful landscaping right along this golf course.
• 04:19 And the next morning we were getting our stuff ready, to go out and sit by the pool
• 04:24 and I see the general manager walking through landscaping picking up trash.
• 04:30 Now, here's a guy who very easily could have called maintenance or
• 04:35 landscaping or anybody he wanted to and have them pick it up.
• 04:39 But no, he was doing it himself.
• 04:42 That exemplary leadership.
• 04:44 Hey, setting the bar and expecting his people to do the same.
• 04:49 Are you doing that in your organization?
• 04:52 I hope so, take a look at that okay.
• 04:55 Because when you do what you expect of your team,
• 04:59 it's a lot easier to get them to buy in and support you okay.
• 05:03 So team support, you wanna support them emotionally right?
• 05:07 You wanna think of a time when you were down or in trouble and
• 05:09 the team helped you through.
• 05:11 And that's the environment you want to create.
• 05:13 You also wanna support your team with resources,
• 05:16 whether it's people, money, time.
• 05:18 And you want to set an example, that exemplary leadership really
• 05:23 help pick up the slack, so that your team will start picking up the slack for
• 05:27 each other whether it is or is not their job to do so.

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